A single source of all that matters to your customers.
BonsaiX is a knowledge management tool that helps you take digital customer experience to the next level.
BonsaiX is a knowledge management tool that helps you take digital customer experience to the next level.
BonsaiX solutions
FAQ builder
The Frequently Asked Questions section - aka the “Help Center” - ought to be a major information hub on any website. It helps site visitors find out more about your products and services without having to contact you directly. It provides instant, easy to browse answers to the most pressing questions and makes sure you don't miss any opportunity to help your customers.
Boost customer experience
Customers get fast, accurate answers to their questions as those come up.
Increase site conversion rates
Increased time spent on your site leads to higher site stickiness.
Cut support costs
Every question answered by FAQs is one more question your team won't be asked in person.
Drive more traffic to your site
Regularly updated dynamic content is ranked higher by search engines.
Built for powering an interactive support experience.
Create content for your help center
Article editor
Create content for your help center
BonsaiX comes with an easy-to-use article editor, making content creation a breeze. Want to enrich your articles with images or videos? We've got you covered.
CMS for your FAQ
Adjust your FAQ content whenever you want
BonsaiX lets you easily organize your content into categories and then pick what should be shown on each public page. This allows for fast customization of content, as you can quickly add or remove entire sections from live pages.
Adjust your FAQ content whenever you want
Tailor our FAQ template to your own look
Customization
Tailor our FAQ template to your own look
The channel wizard lets you create a customized Help Center in a matter of minutes. Pick a domain, set the colors, upload your logo and pick the categories you want to appear on the public FAQ & you're ready to go. No coding skills needed.
Helpflow
Build an intuitive selfcare experience
Complex topics are hard to pack into a help center article. Helpflows let you build multi-step processes that customers can click through on your website to arrive at the exact solution they need. Less long articles, more easy to answer questions.
Build an intuitive selfcare experience
Keep control over what your customers get to see
User Management
Keep control over what your customers get to see
Your FAQ is where your customers go for help, so the information they see should always be correct. BonsaiX has a publishing workflow built in that lets you define who can create, edit and publish content to your public pages. No more surprises.
Password protected FAQ
Control access to your public content
BonsaiX not only lets you manage information for your team and your customers in a single place, but it also allows you to control access to your public content. Adding password protection to help centers means you can share dedicated content with high value customers or partners.
Control access to your public content
Knowledge facts
Help your customers help themselves
According to Forrester, 72% of customers choose self-service rather than talking to a customer support agent even if they have a chance to. With the pandemic limiting customer service and human assisted channel capabilities across sectors, seamless self-service capabilities are a must. Use BonsaiX to build your help center now.
Source: Forrester
Any open questions?
Our experts are happy to help you pick the right plan or discuss enterprise solutions.
BonsaiX Knowledge Management
BonsaiX
Knowledge management
Take it for a spin - no strings attached
Our 14 day free trial means you can take your time to explore the features. No need for payment details either.
Super simple to use
The intuitive interface means there is very little in the way of a learning curve. You can get started right away even if you've never used knowledge management software before.
Easy to customize
Flexible plans means it can grow with your team and their expanding needs.
Lightning fast to set up
BonsaiX runs in the browser, so there's no need to install software - getting started is quick and easy.
Mobile
Mobile
BonsaiX Knowledge Management